On filing bugs to Apple

26 Aug

Unlike other public bug tracking systems, Apple’s one is closed to public viewing other than Apple and the reporter of the bug.

So bugs you report, others can’t see the status of. And as such, there can be likelihood of duplicate bugs being filed, etc. I assume Apple has good reasons to overlook potential duplicate bugs in favor of this closed access bug tracking system.

Amusingly, a public repository of Apple bugs is available at OpenRadar. It’s useful for the public community to look for existing bugs filed to Apple before filing their own, and check status of said bugs. There is one caveat though, OpenRadar does not pull data from Apple’s system. Therefore to get data into OpenRadar, one must file a “duplicate” bug to it for whatever one files to Apple.

As such, I would recommend those of us who deal with Apple bugs to:

  1. Check OpenRadar first before filing bug to Apple. If one exists on OpenRadar, just subscribe to and monitor that. Although one is free to file a duplicate to Apple just in case.
  2. If one doesn’t exist on OpenRadar, then file bug to Apple. And if the bug is not specific to your internal case (confidential/security/proprietary info, intellectual property, etc.), post a duplicate filing on OpenRadar. This allows the public to see the bug you filed. Also makes it easier for team members to view the bug for those teams that don’t use a shared/team Apple developer account or whose said accounts aren’t all under the same organization access.
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